'What is your disability anyway': Disabled vet sues American Airlines

Published: Oct. 28, 2016 at 2:06 AM CDT
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SOUTH MISSISSIPPI (WLOX) - A Coast veteran is fighting back after she says an airline humiliated and denied flight access to her and her service dog.

Lisa McCombs - who developed post-traumatic stress disorder after being separated from the Army - was traveling to Kansas on American Airlines when she was told that should could not fly with her service dog, Jake.

According to court documents, agents were rude and condescending to McCombs, saying things such as, "...are you trying to fly with that," and "What is your disability anyway?"

McCombs says she was given the option of paying $125 for Jake to fly under the plane as cargo, or resubmit documentation. When the veteran contacted the American Airlines service hotline, she was told that Jake was already identified as a medical alert service animal, and no further documentation was necessary.

However, McCombs spent the next 48 hours trying to get home to the Coast.

Although American Airlines has owned up to their actions, a lawsuit was filed on her behalf on October 24 by Christopher C. Van Clearve, of Corban, Gunn & Van Cleave. The lawsuit claims that McCombs suffered "forseeable harms, damages and injuries," due to the incident.

For violating parts of the American with Disabilities Act - among other claims - McCombs is suing for compensation for medical expenses, and other damages.

Click here to read the 36-page lawsuit.

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