BILOXI, MS (WLOX) - The Department of Motor Vehicles is notorious for having long wait times. One state lawmaker wants to fix that problem.
“It’s insane. Nobody has 3 to 5 hours to stand at the DMV, not when you have a Monday through Friday 8 to 5 job,” said Lindsey Keen. Keen left the Gulfport license office after realizing it would be hours before she’d be able to speak to a representative.
She added, "There’s one person working. There are no seats available. I mean, there are people standing.”
It’s a process thousands in South Mississippi go through every year, whether they’re changing an address or renewing a drivers license. In Summer 2018, the state experienced higher wait times after updating its computer systems. Months later, customers are still having some technical difficulties.
“I thought I would be able to use the self-service kiosk, but for whatever reason, that’s not working today,” said Imran Mohiuddin, who hoped to replace his license.
State Representative Hank Zuber says getting rid of the long lines is one of his main priorities in Jackson this year. On WLOX News This Week, he asked, "Why does it take all day to get a driver’s license?”
Zuber says possible solutions include hiring more people to work the counters and putting in more efficient technology. He says people often come to him with their frustrations for what he calls a basic service of state government.
The 2019 session of the Mississippi Legislature convenes at 12:00 Noon on Tuesday, January 8, 2019.