People turn to geeks to hook up high tech gadgets

By Brad Kessie - bio | email

GULFPORT, MS (WLOX) - Several people who got fancy gadgets under their trees, had no clue how to hook them up. So they went running back to stores and asked groups like the Geek Squad to help them out.

Remember when Santa's gift simply needed a couple of batteries, and then poof, it worked. "I remember those days," Jeherria Stubbs said. "And I wish they were still here." Stubbs received two laptops for Christmas, "straight from the North Pole," she joked. But to make sure they were properly programmed, she had to bring them back to Best Buy. "It's a great gift. I just wish I knew how to operate it," Stubbs said.

To learn how to operate the computers, Stubbs reached out to the store's Geek Squad.

Dustin Orndorff is a Geek Squad agent. On Friday, he answered a variety of calls from confused customers. He also installed a satellite radio for somebody who'd be lost without his technical expertise. When he was told that people could not survive without him, Orndorff said, "It definitely is nice to be looked up to."

Jason Scruggs is another member of a tech team that can fix or program almost any gadget left under a Christmas tree. "We're here for everybody else out there with computer problems," the Geek Squad agent said.

Computer glitches, satellite radio installations, HDTV hookups, even digital camera training. These post Christmas elves are the 21st century version of the Energizer bunny. They keep going and going, to make sure your high tech gift keeps going and going. Steve Moses is Best Buy's manager. "Our job is to complete the Christmas gift and make sure they have everything when they open that present in the morning to get the job done," he said. "Nothing worse than someone getting up Christmas morning, they get it out of the box, and they're like we don't have the cable."

The Geek Squad was created in 1994 by a group in Minnesota. It has 18,000 employees around the world. The south Mississippi tech team works at the Best Buy on Highway 49 in Gulfport.