BILOXI, MS (WLOX) - Picking up a new driver's license has turned into a lengthy process for many residents over the last few weeks.
Inside Biloxi's driver's license station, a room is packed full of people waiting for their number to be called. Some said they waited more than four hours.
Mississippi Highway Patrol's Director of Public Affairs Cpt. Johnny Poulos said the long lines aren't unique to Biloxi. They're being seen across the state.
"Unfortunately, there's a glitch that's causing the longer lines and the longer process involving examiners inputting information," Poulos said.
According to Poulos, the glitch comes from an update to the statewide computer system. The updated software requires more information and right now is taking longer to process, but they're in the process of finding a solution.
"We're working diligently with the company to get this issue corrected," he said.
There are ways to skip the lines. Poulos said you can renew your license on the Mississippi Department of Public Safety's website. Also, in most DMV locations, kiosks are set up. Pennie Fallo and her husband used the kiosk and didn't have to worry about the long wait.
"When we walked in it looked like it was going to be two hours, but we were in and out in five minutes," Fallo said.
For some services like getting a license in the state for the first time requires face to face interaction with a DMV worker, but Poulos thinks the issues causing the longer than normal lines will be resolved soon.
"We know people don't have a lot of time to spend when it comes renewing their license. They're having to bring their children in. We understand that, and we sympathize with them. This is growing pains to try and make the system better, and it will be corrected."
Follow the link for more information on how to renew your license online.