Chick-Fil-A worker's act of kindness touches customer - WLOX.com - The News for South Mississippi

Chick-Fil-A worker's act of kindness touches customer

Rachel Cox hugs Janet McHugh after McHugh surprised her at work. (Photo source: WLOX News) Rachel Cox hugs Janet McHugh after McHugh surprised her at work. (Photo source: WLOX News)
McHugh gave Cox a card, balloons, a gift card and flowers as a thank you. (Photo source: WLOX News) McHugh gave Cox a card, balloons, a gift card and flowers as a thank you. (Photo source: WLOX News)
Cox was brought to tears after McHugh told her she was touched by her. (Photo source: WLOX News) Cox was brought to tears after McHugh told her she was touched by her. (Photo source: WLOX News)
D'IBERVILLE, MS (WLOX) -

Janet McHugh hugged D'Iberville Chick-Fil-A employee Rachel Cox tight Friday afternoon. 

Cox went above the call of duty Tuesday night when McHugh, in an emotional state, walked in to order dinner. 

"Unfortunately my mother's been very ill, and she was at the end. She was terminal and we were told it was a matter of hours. I had been crying hysterically," said McHugh. 

McHugh wore sunglasses in the restaurant to hide her teary eyes.

"She saw I had been upset and she asked me what was wrong. So my eyes welled up, 'I'm ok. I'm fine.' She noticed, no I wasn't and she said, 'You're not ok. Please if I can't help you, let me help you.'"

After finding out McHugh's mother only had a few hours to live, the 22-year-old did the only thing she thought could help at that moment. 

"I knew she was upset and she started crying, and so I bought her food for the day that they had ordered," Cox recalled. 

McHugh's mom died two days later. Cox says her act of kindness comes from her own experience of loss. Her own mom died two days after Mother's Day, three years ago.

"I had that feeling to do it. I told myself no, it's not gonna matter. But then I did it anyways. So I'm just glad that I did," Cox added. 

Managers say they aren't surprised by Cox's thoughtful gesture. She's always been a kind and compassionate person. 

"It just sent chills down my spine and brought tears to my eyes and to our manager's eyes, and we are so lucky and fortunate to have such a kind person on our team," Cox said. 

The simple act touched McHugh so much she says she will never forget it.

"She touched me in a way that nobody has in a long, long time. She deserves to be recognized. People need to know kindness is still here," McHugh said. 

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