10-year-old boy removed from flight to Costa Rica - WLOX.com - The News for South Mississippi

10-year-old boy removed from flight to Costa Rica

A family's 10-year-old son was bumped from an overbooked flight headed to Costa Rica. (Source: CBC News/CNN) A family's 10-year-old son was bumped from an overbooked flight headed to Costa Rica. (Source: CBC News/CNN)

STRATFORD, PRINCE EDWARD ISLAND, CANADA (CBC News/CNN) - A family is speaking out after their 10-year-old-son was bumped from an overbooked Air Canada flight.

It happened during their spring break vacation to Costa Rica.

Shanna and Brett Doyle booked a March trip to Costa Rica for them and their two sons months in advance.

The day before they left, when they tried to pick their seats on a flight from Charlottetown to Montreal, they couldn't get a seat for their 10-year-old son, Cole.

Shanna went to the Charlottetown airport for some answers, only to be told the flight was overbooked.

Doyle then asked if she or another adult they were traveling with could give up their seat for Cole.

"And the gentleman told me that while we could give up our seat, there would be no guarantee that the seat would go to my 10-year-old son," Shanna Doyle said.

Doyle said the family opted to book a flight for Cole and his father out of Moncton later that day, they made it to Moncton, but that flight was canceled.

They drove to Halifax to catch another connecting flight.

With all the travel and changes, Doyle estimated that the family spent at least an extra $1,000 getting their son to Costa Rica.

She said the airline has provided them an e-voucher for future travel and told them they can submit their expenses for compensation.

"We're spending hundreds, if not thousands of dollars on airline tickets, and we're not guaranteed a seat. So my question is what in reality are we paying for?," Shanna Doyle said.

In an email statement, Air Canada confirmed that they are aware of the situation, have apologized, and are working with the family to provide compensation.

Copyright 2017 CBC News via CNN. All rights reserved.

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