GULFPORT, MS (WLOX) - With 190 Domino's locations in five states, franchise owner Glenn Mueller has gotten the hang of this pizza thing. The Long Beach native says the plan is to make the popular pizza chain even more customer friendly.
"We want people to actually watch how products are made, see all the ingredients are fresh," said Mueller.
Most Domino's Pizza locations are known for their small, modular setup, but their are big plans in the works to change that.
"You'll see our new store in Gautier is going to open up. It will have about 22 seats and then also some outdoor seating in addition," said Mueller.
The new Gautier store will be the first on the coast with outdoor seating. Mueller said the focus is still on delivery, but they want customers who do come in the store to feel welcome to stay.
"We're also trying to make it convenient for the customers who want to bring in their family, or if they're by themselves, they can come in and sit down. In fact, many of them will have a little viewing ledge where they can sit down and observe how, you know, watch their order being made," said Mueller.
They offer a pizza college right at the Hwy. 49 location where they train employees from all five states. John Richards, who is the chief operations officer, says the goal is to ensure they're evolving while keeping customer satisfaction first.
"We used to just have to train people how to make a great pizza, make it fast, make it right, make it quick. Well, now we have actually built into our leadership training is to interview properly, ways to engage the customer more about a leadership and presentation style, because we are engaging with the customer on a day-to-day basis," said Richards.