Customers warn about alleged gas price ripoff - WLOX.com - The News for South Mississippi

Customers warn about alleged gas price ripoff

Bisner said he was at the Kangaroo Express gas station in Ocean Springs when he noticed the pump overcharging him. (Photo source: Tom Bisner) Bisner said he was at the Kangaroo Express gas station in Ocean Springs when he noticed the pump overcharging him. (Photo source: Tom Bisner)
OCEAN SPRINGS, MS (WLOX) -

Imagine going to the gas station and filling up your tank, only to realize when you pull out the nozzle the pump continues to charge you. That's exactly what happened to customers at one coast gas station 

"After it finished, I pulled the nozzle out and noticed it was still going slowly," said Tom Bisner. 

Bisner says he was at the Kangaroo Express gas station on the corner of Bienville Blvd. and Washington Ave. in Ocean Springs when he noticed the pump overcharging him. 

"I said, ‘oh my gosh,’ and I reached for my phone. By the time I got it, it had stopped," Bisner said.

Bisner said he went inside and told the attendant but wasn't sure what action would be taken. When he noticed he needed fuel again, he decided to find out. 

"Today, I stopped at the same gas station, the same place, the same pump and had my phone ready," said Bisner. 

Sure enough, he said the same thing happened, but this time he caught it on camera. The pump crept up more than 50 cents after he released the lever. 

"Because I stop it on certain amounts, that's the only reason I noticed," Bisner said. 

When WLOX News Now went to the gas station to check it out, the pumps were covered with out of service signs. 

We reached out to Kangaroo and Circle K's corporate offices. They had this response about what's being done about the issue. 

"Our store manager followed the appropriate protocol by taking the pump immediately out of service and phoning the issue in to our maintenance department. We are awaiting a definitive diagnosis from our third party provider, which has been dispatched to the location in question."

"I don't think it's something they're doing to cheat people, and I'm not going to go broke over 50 cents, but it adds up for everybody, and it's something that needs to be fixed. It's something that people need to watch for," Bisner said. 

WLOX reached out to Mississippi Department of Agriculture, who regulates gas pump accuracy.
A spokesperson returned our phone call, but we were unable to speak with a representative due to the agency's operating hours.

Copyright 2016 WLOX. All rights reserved.

  • NEWSMore>>

  • Palmer Creek neighbors told to boil water due to chlorine leak

    Palmer Creek neighbors told to boil water due to chlorine leak

    Sunday, August 20 2017 11:29 AM EDT2017-08-20 15:29:15 GMT
    Cleanup crews return to East Wortham Road to make sure chlorine is no longer leaking from a damaged utility box (Photo Source: WLOX News Now)Cleanup crews return to East Wortham Road to make sure chlorine is no longer leaking from a damaged utility box (Photo Source: WLOX News Now)

    The people who live near Palmer Creek and East Wortham Road in Harrison County are being told to boil water before using it. The warning comes after a deadly Saturday night crash that led to a chlorine cloud covering the area. Hazmat crews returned to Palmer Creek Sunday morning to make sure the utility system damaged in that crash is no longer leaking chlorine. Harrison County's sheriff says a stolen car crashed into the a utility box on E. Wortham Road right before 10:00 p.m.

    More >>

    The people who live near Palmer Creek and East Wortham Road in Harrison County are being told to boil water before using it. The warning comes after a deadly Saturday night crash that led to a chlorine cloud covering the area. Hazmat crews returned to Palmer Creek Sunday morning to make sure the utility system damaged in that crash is no longer leaking chlorine. Harrison County's sheriff says a stolen car crashed into the a utility box on E. Wortham Road right before 10:00 p.m.

    More >>
  • Friends will celebrate Tyler Cooke's life

    Friends will celebrate Tyler Cooke's life

    Sunday, August 20 2017 10:32 AM EDT2017-08-20 14:32:55 GMT
    This is the memorial created next to Highway 90 in Biloxi to remember 16-year-old Tyler Cooke (Photo Source: WLOX News Now)This is the memorial created next to Highway 90 in Biloxi to remember 16-year-old Tyler Cooke (Photo Source: WLOX News Now)

    He made people smile. He made them laugh. That’s what friends and family members of Tyler Cooke will remember Sunday at a celebration of life service. Sunday’s celebration of life service begins at 1:00. It culminates with a balloon release outside Riemann Family Funeral Home on Beauvoir Road in Biloxi. Funeral services are Monday.

    More >>

    He made people smile. He made them laugh. That’s what friends and family members of Tyler Cooke will remember Sunday at a celebration of life service. Sunday’s celebration of life service begins at 1:00. It culminates with a balloon release outside Riemann Family Funeral Home on Beauvoir Road in Biloxi. Funeral services are Monday.

    More >>
  • 2 dead after stolen car crashes into chlorine tank

    2 dead after stolen car crashes into chlorine tank

    Sunday, August 20 2017 9:53 AM EDT2017-08-20 13:53:37 GMT

    A neighborhood in Harrison County has been cleared by authorities after a car crashed into a utility station late Saturday, killing two people inside the vehicle.

    More >>

    A neighborhood in Harrison County has been cleared by authorities after a car crashed into a utility station late Saturday, killing two people inside the vehicle.

    More >>
Powered by Frankly