MS Power urges residents to make contact regarding refunds - WLOX.com - The News for South Mississippi

MS Power urges residents to make contact regarding refunds

Officials say former customers must make contact to ensure checks go to the correct address. (Photo source: WLOX) Officials say former customers must make contact to ensure checks go to the correct address. (Photo source: WLOX)
GULFPORT, MS (WLOX) -

Mississippi Power will soon distribute hundreds of millions of dollars in refunds to 340,000 people — some of whom are no longer customers.

Officials say since announcing the $377 million payout, they've received 22,000 calls from people wondering how the money would be distributed. 

"The plan is from October 12 to October 30 is the election period where customers can go online at www.mississippipower.com/refund and select whether they want a credit option or a check," said Bill Snyder, spokesperson. "Now if a customer doesn't decide to do that action then they will automatically receive a credit." 

The refunds are for those who were customers anytime between April 2013 and July 2015. Many of those people no longer do business with the company, and officials say they need help from former customers to make sure checks don't end up at the wrong address.

"For our previous customers who may have moved, those checks are going to mailed to their last known current mailing address," said Snyder."But what they can do is get in touch with our customer service representatives with a valid ID, their account number, last four digits of social security, the normal security procedures that we go through to protect our customers, then we can send the check to their current mailing address." 

Eligible current and former customers can also go by a payment center or call customer service to let Mississippi Power to notify the company of a payment preference.

Officials say starting October 12, people will also be able to go on line and see how much their refund will be. Bill credits will start appearing November 9, checks will be issued that same day and should arrive in the mail seven to 10 days after that.

"I'd just as well get the credit because I'm going to have to pay it back anyway," said Fester Groves. 

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