Mesa woman 'fired up' over GM recall - WLOX.com - The News for South Mississippi

3 On Your Side

Mesa woman 'fired up' over GM recall

(Source: Bryana Hook) (Source: Bryana Hook)
(Source: Bryana Hook) (Source: Bryana Hook)
(Source: Bryana Hook) (Source: Bryana Hook)
(Source: Bryana Hook) (Source: Bryana Hook)
(Source: Bryana Hook) (Source: Bryana Hook)
(3 ON YOUR SIDE) -

It seems like we hear about vehicle recalls on a regular basis. But one General Motors recall may have caused a Mesa woman to actually lose her car.

"I cried a lot," Bryana Hook said. "There were a lot of tears."

Hook couldn't believe her eyes as she captured footage of her 2008 Chevy Aveo engulfed in flames as it sat in a parking lot. 

"I was driving my grandfather to a doctor’s appointment," she recalled. "We parked the car in the lot and proceeded to go inside of the building, and a woman came in and told us that there was a yellow car filling with smoke in the parking lot."

The car engulfed in flames was Hook's Aveo. She was able to buy the vehicle because her grandfather gave her $1,000 as a down payment. She financed the rest. 

Less than a year after she bought the Aveo, the car caught fire and was ruled a total loss. 

Hook said the incident left her fuming because GM told her weeks earlier that there was a chance her little Chevy Aveo could catch fire. When it did, she called GM to tell the company what happened. 

"They kind of insinuated that I may have lit my own car on fire," she said.

In a recall notice Hook received just weeks earlier, GM warned Aveo owners that their cars could go up in flames due to a faulty part.  

"Heat generated within the headlamp switch or daytime running lamp (DRL) module, which are both located on or near the left side of the steering column, could melt the headlamp switch or DRL module and cause a fire," the GM recall notice read.  "PARTS ARE NOT CURRENTLY AVAILABLE."

"It was due to a part being recalled on it and not getting fixed in time." 

Hook's insurance covered the damage by totaling out her car and paying off her car loan. 3 On Your Side has learned that GM then reimbursed Hook's insurance company.

"The daytime running light issue melting can lead to a fire," a company spokesman wrote in an email to 3 Your Side. "Ms. Hook contacted GM about the fire and reached a settlement with her insurance company, which requested GM pay the claim."

But Hook says she's back to square one. She's out a car, but, more importantly ,she is out the $1,000 that her grandpa gave her as a down payment. 

"I’ve recovered nothing," she said.

So what, if anything can Hook do?

3 On Your Side contacted Phoenix consumer protection attorney Hyung Choi

"What Ms. Hook should do is find the contract that she purchased the car with and check and see if she can get any kind of refunds on the extra add-on products that she purchased," he said.

Hook has been dealing with this for nearly a year. Without money for another car, she has to walk to get her groceries and has to walk to the bus stop to get to work. 

"I think it's highly disrespectful to the customers to leave us hanging and waiting for contact," she said. "It's kind of an act of desperation to keep calling every day, wait for this person to get back to you and that person can transfer you here and there; it's frustrating."

General Motors told 3 On Your Side that only 22 percent of the Chevy Aveos affected have been repaired. That means a car fire like Hook’s could happen to other Aveo drivers.

Copyright 2015 3TV (KPHO Broadcasting Corporation). All rights reserved.

  • Recent 3 On Your Side storiesMore>>

  • 3 On Your Side

    Smart devices: Do you own what you buy?

    Smart devices: Do you own what you buy?

    Friday, January 27 2017 2:37 PM EST2017-01-27 19:37:43 GMT
    Saturday, February 4 2017 9:52 AM EST2017-02-04 14:52:25 GMT
    Consumers are app crazy, and not only to control temps or lights. They're unlocking doors and maybe even seeing what's inside the fridge. (Source: Alexander Kirch via 123RF)Consumers are app crazy, and not only to control temps or lights. They're unlocking doors and maybe even seeing what's inside the fridge. (Source: Alexander Kirch via 123RF)

    "Oftentimes, the companies that make these products insist that even though you might own the physical object, you don't own the software code inside of it," he said. "And that code is really fundamental to the operation of those products."

    More >>

    "Oftentimes, the companies that make these products insist that even though you might own the physical object, you don't own the software code inside of it," digital rights specialist and author Aaron Perzanowski said. "And that code is really fundamental to the operation of those products."

    More >>
  • 3 On Your Side

    Valley senior citizen stuck in 'free trial offer'

    Valley senior citizen stuck in 'free trial offer'

    Wednesday, May 24 2017 1:06 PM EDT2017-05-24 17:06:22 GMT
    Thursday, May 25 2017 12:30 AM EDT2017-05-25 04:30:09 GMT
    Joan Davidson, 74, ordered a "free product" she heard about over the radio, now she is being charged $200 every month. (Source: 3TV/CBS 5)Joan Davidson, 74, ordered a "free product" she heard about over the radio, now she is being charged $200 every month. (Source: 3TV/CBS 5)

    Valley woman has already been billed a total of $800 for products she says she doesn't want.

    More >>

    Valley woman has already been billed a total of $800 for products she says she doesn't want.

    More >>
  • 3 On Your Side

    Valley man finally gets tax refund

    Valley man finally gets tax refund

    Tuesday, May 23 2017 2:11 PM EDT2017-05-23 18:11:39 GMT
    Wednesday, May 24 2017 2:06 PM EDT2017-05-24 18:06:01 GMT
    Erasmo Ysasi was supposed to get his tax refund in mid-March. (Source: 3TV/CBS 5)Erasmo Ysasi was supposed to get his tax refund in mid-March. (Source: 3TV/CBS 5)

    A viewer in tonight's 3 On Your Side says he should have received his Arizona tax refund back in mid-March, that was two months ago. And he says when he calls the department of revenue, he gets nowhere.

    More >>

    A viewer in tonight's 3 On Your Side says he should have received his Arizona tax refund back in mid-March, that was two months ago. And he says when he calls the department of revenue, he gets nowhere.

    More >>
  • Social Connect

  • Contact

    AZ FamilyAZ Family ContactAZ Family FacebookAZ Family TwitterAZ Family InstagramAZ Family Haystack
Contact 3 On Your Side
  • NEWSMore>>

  • Large home being renovated in west Gulfport catches fire

    Large home being renovated in west Gulfport catches fire

    Thursday, May 25 2017 10:04 AM EDT2017-05-25 14:04:32 GMT
    4,000 square foot home in west Gulfport catches fire overnight (Photo source: file)4,000 square foot home in west Gulfport catches fire overnight (Photo source: file)

    A large home being renovated in west Gulfport caught fire early Thursday morning. Battalion Chief Chris Henderson with the Gulfport Fire Department says crews were called to the two-story home on Hardy Avenue around 1 a.m. after a neighbor awoke to popping noises and the smell of smoke. Henderson believes renovations to the 4,000 square foot home were almost complete. Fortunately, it took crews only 40 minutes to contain the fire and the home is still salvageable. The owners of the ...

    More >>

    A large home being renovated in west Gulfport caught fire early Thursday morning. Battalion Chief Chris Henderson with the Gulfport Fire Department says crews were called to the two-story home on Hardy Avenue around 1 a.m. after a neighbor awoke to popping noises and the smell of smoke. Henderson believes renovations to the 4,000 square foot home were almost complete. Fortunately, it took crews only 40 minutes to contain the fire and the home is still salvageable. The owners of the ...

    More >>
  • George County battles gang epidemic

    George County battles gang epidemic

    Wednesday, May 24 2017 11:08 PM EDT2017-05-25 03:08:37 GMT

    Nestled in the 484 square miles of rural George County - largely unseen and hidden from the naked eye - is a gang problem fueled by drugs. 

    More >>

    Nestled in the 484 square miles of rural George County - largely unseen and hidden from the naked eye - is a gang problem fueled by drugs. 

    More >>
  • Island View breaks ground on beach casino

    Island View breaks ground on beach casino

    Wednesday, May 24 2017 10:57 PM EDT2017-05-25 02:57:15 GMT

    Island View Casino Resort broke ground Wednesday on a $75 million expansion south of Hwy. 90.

    More >>

    Island View Casino Resort broke ground Wednesday on a $75 million expansion south of Hwy. 90. 

    More >>
Powered by Frankly