Stores, customers focused on speedy holiday gift returns

Stores, customers focused on speedy holiday gift returns

WAVELAND, MS (WLOX) - The day before Christmas is one of the busiest shopping days of the year. The day after Christmas is one of the busiest return days of the year, and this year was no exception.

Clothing is the most often returned item, according to one store manager who said people often misjudge sizes.

"I bought them for him for a Christmas present and he's a little bit bigger than what I thought. So I'm going to get him a larger size," said Patricia Lewis of the Kiln.

The second most popular returned items are electronics that the recipient just couldn't get to work.

"We purchased two Nextbook computers and one doesn't work. We're returning one. We are coming to find out why this one isn't connecting to the internet," said Audrey Neal of Diamondhead.

It was a watch his wife gave him that put Andy Seliga in the return line.

"You hit the button and nothing happens to it. It's probably a dead battery in it," explained Andy Seliga of Diamondhead.

Most folks returning gift items knew exactly what they were in-store for.

Shawn Albe, of Diamondhead said, "If the wait is too long, I'll just do it another day. I think I have 30 days, something like that."

Pat Lewis said, "It's been a line everywhere I've went regardless. Everybody's bringing back, trading in, or whatever."

Walmart wants the return process to be as painless as possible. That's why they have staffers come in at midnight to plan for it.

"We open eight extra registers to do returns among the three we already have it makes it easy," said Store Manager Ray Cox.

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