The European Call Centre & Customer Service Awards 2014 - Winners Announced - WLOX.com - The News for South Mississippi

The European Call Centre & Customer Service Awards 2014 - Winners Announced

Information contained on this page is provided by an independent third-party content provider. WorldNow and this Station make no warranties or representations in connection therewith. If you have any questions or comments about this page please contact pressreleases@worldnow.com.

SOURCE UBM Live

LONDON, June 13, 2014 /PRNewswire/ --

The upper echelon of European customer service was determined at the European Call Centre & Customer Service Awards ceremony, held at the Old Billingsgate, London on Thursday 12 June, 2014. The European customer service industry turned out in force for this prestigious gathering with 900 attendees on the night from over 13 countries. The comedian and compere for the evening was the hilarious Kevin Bridges. Great Ormond Street Hospital was the chosen charity for the evening.

     (Logo: http://photos.prnewswire.com/prnh/20130723/629764-a )

The awards received over 500 entries from all across Europe, battling it out in the 23 categories. A panel of judges, which included Can Kekevi, Accenture and David Lomax, Jagex Games Studio, carefully critiqued the entries against strict criteria to choose the outstanding finalists. A new category of "Multi-channel Customer Service" received a big response, testimony to this shift in communications channels across the continent. The big industry talking point on the night was about who would win the Customer Service Centre Excellence Award, which went to Turkcell Global Bilgi.

Nick Davey, Programme Director: "What a night! This is a true celebration of great Customer Service. Thank you to everyone who supported us and many congratulations to every finalist and, of course, the winners tonight!"  

2014 Winners are:

Rising Star 
Patrick Jakubecz, Coventry Building Society

Best Banking & Financial Services      
Barclays    

Improvement Strategy of the Year
Yorkshire Water

Customer Service Professional of the Year
Jenny Campbell, Barclays

Customer Service Team of the Year
RHP

Complaints Management Team of the Year
Barclays

Senior Manager of the Year
Danny Searson, Department of Work and Pensions

Best Application of Technology
LV

Innovation in Customer Service
Haste Ltd

Best Social Media in Customer Service
Air France

Support team of the Year B2C
Postcode Anywhere

Support Team of the Year B2B
Lloyds Banking Group

Support Professional of the Year
Steve Siddle, British Gas

Team Leader of the Year
Claire McCulloch, Barclays

Multi-channel Customer Service 2014
AXA Insurance/SwiftCover

Large Contact Centre
Turkcell Global Bilgi

Medium Contact Centre
Experian

Small Contact Centre
Wakefield & District

Employer
Coventry Building Society

Outsourcing Partnership
Firstsource & Giffgaffa

Customer Service Centre Excellence Award
Turkcell Global Bilgi

Special Recognition Award
John Lewis Partnership

Lifetime Achievement Award
Karl Brough, Regional Director UK IN, Sitel

Jane Goodayle, Head of Marketing at Sabio, who are key partners of the Awards said:

"The objective of the awards is to highlight extraordinary efforts being made by certain organisations across Europe. These awards help customers differentiate in a busy market place and also motivate employees. At Sabio, customers and staff are central to everything we do. This makes us very proud partners of this event."

For more information, please visit: http://live.callcentre.co.uk/awards  

About UBM Live: 

UBM Live connects people and creates opportunities for companies across five continents to develop new business, meet customers, launch new products, promote their brands and expand their markets. Through premier brands such as MD&M, CPhI, IFSEC, Facilities Show, TFM&A, Cruise Shipping Miami and many others, UBM Live exhibitions, conferences, awards programs, publications, websites and training and certification programs are an integral part of the marketing plans of companies across more than 20 industry sectors.

©2012 PR Newswire. All Rights Reserved.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Coroner: Gulfport murder victim was shot in the groin

    Coroner: Gulfport murder victim was shot in the groin

    Wednesday, July 23 2014 8:31 PM EDT2014-07-24 00:31:26 GMT
    According to Harrison County Coroner Gary Hargrove, Lamont Hayes, 41, was shot in the groin area and bled to death just a few hours later Tuesday night.More >>
    An area of Gulfport still reeling from the brutal murder of a child last week was hit with another violent death Tuesday night. According to Harrison County Coroner Gary Hargrove, Lamont Hayes, 41, was shot in the groin area and bled to death just a few hours later.More >>
  • Coroner: Girl's body was found in abandoned trailer's bathroom

    Coroner: Girl's body was found in abandoned trailer's bathroom

    Friday, July 18 2014 3:26 PM EDT2014-07-18 19:26:33 GMT
    It's been an extremely difficult day for family and friends as well as officers. So many people were crying, upset as the body of 5-year-old Janaya Thompson was removed from an abandoned trailer.More >>
    It's been an extremely difficult day for family and friends as well as officers. So many people were crying, upset as the body of 5-year-old Janaya Thompson was removed from an abandoned trailer. Coroner Gary Hargrove said Janaya's body was found in a bathroom.More >>
  • Two arrested for St. Martin burglary, TV theft

    Two arrested for St. Martin burglary, TV theft

    Wednesday, July 23 2014 11:44 AM EDT2014-07-23 15:44:17 GMT
    Investigators in Jackson County say two men who broke into a St. Martin home and stole a large television were arrested after they sold the TV a short time later.More >>
    Investigators in Jackson County say two men who broke into a St. Martin home and stole a large television were arrested after they sold the TV a short time later.More >>
Powered by WorldNow

208 DeBuys Road
Biloxi, MS 39531
(228) 896-1313

FCC Public File
EEO Report
Closed Captioning

All content © Copyright 2000 - 2014 Worldnow and WLOX. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.