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Industry Leader in Enterprise Customer Experience Management Identifies Key Areas for Organizations to Improve Customer Satisfaction
VANCOUVER, British Columbia, May 13, 2014 /PRNewswire/ -- ResponseTek, the leader in enterprise Customer Experience Management (CEM) software solutions, today shared top tips for improving customer experiences to strengthen relationships and increase loyalty.
According to the March 2013 "The State Of Customer Experience Management" report by Forrester Research, Inc., more than 90 per cent of study respondents said that customer experience is a top strategic priority for their firms. When using a CEM solution to improve customer satisfaction and loyalty, consider these tips:
ResponseTek is the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail – including 14 of the world's top telcos, and Bloomberg's top ranked bank – trust ResponseTek to drive millions of customer interactions every week. The ResponseTek Listening Platform™ eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction. Founded in 1999, ResponseTek is headquartered in Vancouver, Canada and operates in over 30 countries throughout North America, Europe and Asia. Additional information is available at: www.responsetek.com
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