FirstEnergy's Mobile Websites Receive Recognition from J.D. Power for Second Consecutive Year - WLOX.com - The News for South Mississippi

FirstEnergy's Mobile Websites Receive Recognition from J.D. Power for Second Consecutive Year

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SOURCE FirstEnergy Corp.

AKRON, Ohio, May 12, 2014 /PRNewswire/ -- For the second year in a row, FirstEnergy Corp.'s (NYSE: FE) mobile-optimized website and smartphone app have been recognized among the top performers in customer satisfaction by J.D. Power.

In the 2014 Utility Website Evaluation Study, FirstEnergy received the third-highest score for overall satisfaction among customers when the company's website is viewed from a mobile device.  FirstEnergy's mobile website and smartphone app for Apple® iPhone® and Android™ devices received a score of 425 out of 500 points.  FirstEnergy also scored in the top three for mobile websites in last year's study.

"Several groups within the company collaborated and designed our mobile website and app to help customers easily perform transactions and get the information they need whenever and wherever it is convenient for them," said Ron Green, vice president, Customer Service.  "The number of customers visiting our website via a smartphone or tablet has tripled over last year, which is why we are making it easier to manage electric accounts and report power outages using mobile tools."

The company's mobile-optimized website and app provide customers with streamlined access to important information and services related to their electric accounts.  The tools offer the following functions:

  • A simple power outage reporting process and access to the company's 24/7 Power Center outage maps;
  • Secure and convenient account access to review and pay monthly electric bills, analyze electric usage and enroll in electronic billing;
  • A click-to-call feature to reach customer service and links to the company's social media sites;
  • One-click access to the full company website from each page of the mobile site.

Customers are automatically directed to the mobile website when using a smartphone to visit www.firstenergycorp.com.  The smartphone app for Apple iPhone and Android devices is available for each of FirstEnergy's 10 electric operating companies.  Customers can use the keyword "FirstEnergy" to locate the apps in the online store.

FirstEnergy's mobile website and smartphone app are part of a comprehensive suite of communication tools available for utility customers.  In addition, customers can subscribe to email and text message alert notifications to receive billing reminders, weather alerts in advance of major storms, and updates on scheduled or extended power outages.  Customers can also use two-way text messaging to report outages, request updates on restoration efforts, and make other inquiries about their electric accounts.

Visit www.firstenergycorp.com/connect for more information about the company's communication tools.

J.D. Power's 2014 Utility Website Evaluation Study examined the usability of desktop and mobile-optimized websites based on evaluations of the 75 largest U.S. electric and/or gas companies.  More than 13,000 residential customers provided feedback about their experiences with account management and outage reporting, and 3,057 of those participants evaluated their online experience using a mobile device.

FirstEnergy is a diversified energy company dedicated to safety, reliability and operational excellence.  Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York.  Follow FirstEnergy and its operating companies on Twitter: @FirstEnergyCorp, @IlluminatingCo, @OhioEdison, @ToledoEdison, @Met_Ed, @Penelec, @Penn_Power, @W_Penn_Power, @JCP_L, @MonPowerWV, @PotomacEdison.

Apple and iPhone are registered trademarks of Apple Inc. Android is a trademark of Google Inc.

Forward-Looking Statements: This news release includes forward-looking statements based on information currently available to management. Such statements are subject to certain risks and uncertainties. These statements include declarations regarding management's intents, beliefs and current expectations. These statements typically contain, but are not limited to, the terms "anticipate," "potential," "expect," "will," "intend," "believe," "estimate" and similar words. Forward-looking statements involve estimates, assumptions, known and unknown risks, uncertainties and other factors that may cause actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements, which may include the following: the speed and nature of increased competition in the electric utility industry, in general, and the retail sales market in particular; the ability to experience growth in the Regulated Distribution and Regulated Transmission segments and to continue to successfully implement our direct retail sales strategy in the Competitive Energy Services segment; the accomplishment of our regulatory and operational goals in connection with our transmission plan and planned distribution rate cases and the effectiveness of our repositioning strategy; the impact of the regulatory process on the pending matters before the Federal Energy Regulatory Commission and in the various states in which we do business including, but not limited to, matters related to rates and pending rate cases; the uncertainties of various cost recovery and cost allocation issues resulting from American Transmission Systems, Incorporated's realignment into PJM Interconnection LLC; economic or weather conditions affecting future sales and margins such as the polar vortex or other significant weather events; regulatory outcomes associated with storm restoration, including but not limited to, Hurricane Sandy, Hurricane Irene and the October snowstorm of 2011; changing energy, capacity and commodity market prices including, but not limited to, coal, natural gas and oil, and their availability and impact on retail margins; the continued ability of our regulated utilities to recover their costs; costs being higher than anticipated and the success of our policies to control costs and to mitigate low energy, capacity and market prices; other legislative and regulatory changes, and revised environmental requirements, including, but not limited to, possible greenhouse gas emission, water discharge, water intake and coal combustion residual regulations, the potential impacts of Cross State Air Pollution Rule, and the effects of the United States Environmental Protection Agency's Mercury and Air Toxics Standards rules including our estimated costs of compliance; the uncertainty of the timing and amounts of the capital expenditures that may arise in connection with any litigation, including New Source Review litigation or potential regulatory initiatives or rulemakings (including that such expenditures could result in our decision to deactivate or idle certain generating units); the uncertainties associated with the deactivation of certain older regulated and competitive fossil units including the impact on vendor commitments, and the timing thereof as they relate to, among other things, Reliability Must Run arrangements and the reliability of the transmission grid; adverse regulatory or legal decisions and outcomes with respect to our nuclear operations (including, but not limited to the revocation or non-renewal of necessary licenses, approvals or operating permits by the Nuclear Regulatory Commission or as a result of the incident at Japan's Fukushima Daiichi Nuclear Plant); issues arising from the indications of cracking in the shield building and the steam generator replacement at Davis-Besse; the impact of future changes to the operational status or availability of our generating units; the risks and uncertainties associated with litigation, arbitration, mediation and like proceedings, including, but not limited to, any such proceedings related to vendor commitments; replacement power costs being higher than anticipated or not fully hedged; the ability to comply with applicable state and federal reliability standards and energy efficiency and peak demand reduction mandates; changes in customers' demand for power, including but not limited to, changes resulting from the implementation of state and federal energy efficiency and peak demand reduction mandates; the ability to accomplish or realize anticipated benefits from strategic and financial goals including, but not limited to, the ability to reduce costs and to successfully complete our announced financial plans designed to improve our credit metrics and strengthen our balance sheet, including but not limited to, our announced dividend reduction and our proposed capital raising and debt reduction initiatives; our ability to improve electric commodity margins and the impact of, among other factors, the increased cost of fuel and fuel transportation on such margins; changing market conditions that could affect the measurement of certain liabilities and the value of assets held in our Nuclear Decommissioning Trusts, pension trusts and other trust funds, and cause us and our subsidiaries to make additional contributions sooner, or in amounts that are larger than currently anticipated; the impact of changes to material accounting policies; the ability to access the public securities and other capital and credit markets in accordance with our announced financial plans, the cost of such capital and overall condition of the capital and credit markets affecting us and our subsidiaries; actions that may be taken by credit rating agencies that could negatively affect us and our subsidiaries' access to financing, increase the costs thereof, and increase requirements to post additional collateral to support outstanding commodity positions, letters of credit and other financial guarantees; changes in national and regional economic conditions affecting us, our subsidiaries and our major industrial and commercial customers, and other counterparties including fuel suppliers, with which we do business; the impact of any changes in tax laws or regulations or adverse tax audit results or rulings; issues concerning the stability of domestic and foreign financial institutions and counterparties with which we do business; the risks and other factors discussed from time to time in our United States Securities and Exchange Commission filings, and other similar factors. The foregoing review of factors should not be construed as exhaustive. New factors emerge from time to time, and it is not possible for management to predict all such factors, nor assess the impact of any such factor on FirstEnergy's business or the extent to which any factor, or combination of factors, may cause results to differ materially from those contained in any forward-looking statements. FirstEnergy expressly disclaims any current intention to update, except as required by law, any forward-looking statements contained herein as a result of new information, future events or otherwise.

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