BILOXI, MS (WLOX) - Technical glitches. Error messages. Many Americans trying to sign up on a government health care website have been left frustrated and disappointed. A South Mississippi clinic that has been helping people navigate the process is seeing improvement in the system.
Affordable Care Act out into the community. From blood tests to prostate exams. First Missionary Baptist Church in Biloxi wants to help people in the community stay healthy. The church was also trying to get about the word out about the Affordable Care Act.
"We're hearing a lot of questions,"said Rev. Eric Dickey. "Mainly what do I do? I've been on insurance. Do I get off of it? Do I sign up for this? Do I sign up for the particular program. And any of my past health challenges will that be covered?"
In came experts on the Affordable Care Act to answer some of those questions. People were able to talk to a representative from an insurance provider as well as the staff from Coastal Family Health Center. The clinic is helping people understand eligibility requirements and if they so choose, helping them to enroll.
Danielle Davis-Polk of Coastal Family Health Center said, "We have computers set up. We set up the account for them. We walk them through the entire process."
"Some people prefer not to even use the computers and we have paper applications and we'll walk you through this process as well,"said Davis-Polk. "So we'll take them from the beginning all the way to the end."
The on line enrollment has been plagued with problems but Davis-Polk said there are signs the system is beginning to work as it should.
"There has been a lot of improvement on the market place. The transitions are getting better and we're actually getting to the end of the process," said Davis-Polk. "Persons are able to know that the process has gone through. We were getting a lot of errors and now it's just really moving right along."
Coastal Family Health Center officials said when people are able to talk to someone face to face about the Affordable Care Act, they seem to be more comfortable giving information and asking questions.