BILOXI, MS (WLOX) - Every day people come into Danielle Davis-Polk's office overwhelmed and full of questions about the Affordable Health Care Act.
"They don't know what to do and they are most worried about can they afford it," Davis-Polk said, "They are just worried about the whole Affordable Health Care Act in itself."
Outreach and enrollment assistants, like Davis-Polk, are trained to explain the program and help people get quotes by phone, mail or through the internet. Since there are issues with www.healthcare.gov, Polk said only about 40 percent of the online applications she submits are actually going through.
"It's disheartening that persons cannot get on, shop for coverage like they thought they were going to be able to," Davis-Polk said.
If it does not work online, Coastal Family Health employees can assist applicants with a mail or phone application. Once someone receives insurance quotes, they can bring them back in for more help.
"They will be able to find out exactly what type of coverage they will get, what it's going to cost and what's the best fit for them," Davis-Polk said.
Since September, more than 650 South Mississippians have come to Coastal Family Health to get questions answered or to enroll in an insurance program.
"When they come sit down and talk to us, they feel so much better," Davis-Polk said. "You can just tell when you see the expression on their faces."
There are some people who are exempt from the Affordable Health Care Act. For those, Coastal Family Health Care offers treatment on a sliding fee scale according to what they can afford.
Coastal Family Health Center also offers Vietnamese and Spanish translators.
If you would like to speak to one of the outreach and enrollment assistants, you can call or visit one of the following clinic locations:
Biloxi Clinic: 228-374-4991
D'Iberville Clinic: 228-392-4153
Saucier Clinic: 228-832-7223
Pass Christian Clinic: 228-452-6284
Gulfport Clinics: 228-864-0003 or 228-575-4154
Bay St. Louis Clinic: 228-463-9666
Moss Point Clinic: 228-474-9511
Vancleave Clinic: 228-826-4711
You can also visit: http://www.coastalfamilyhealth.org/index.php