Clarksville electricity customers to see refund after high bills - WLOX.com - The News for South Mississippi

Clarksville electricity customers to see refund after higher bills

CLARKSVILLE, TN (WSMV) -

Leaders of Clarksville Department of Electricity blame human error for a mistake that caused customers to pay extra on their bills.

Company leaders said a routine assessment by TVA discovered a data entry error in December. By then, customers had been charged about $2 extra on each bill for the previous 15 months.

Now, about 55,000 customers will receive a refund of about $30.

"The last thing I want to do is to send out a bill that's incorrect, but it's important for us and we're going to make it right now, and we're going to put the things in place so it won't happen again," said CDE Superintendent Brian Taylor.

Taylor said CDE had procedures in place to prevent such an error, but now they've added more to prevent any further problems.

Customers can expect to see a credit on their February bill, and the company also plans to mail refund checks to customers no longer with the company.

Copyright 2013 WSMV (Meredith Corporation). All rights reserved.

  • Clarksville electricity customers to see refund after higher billsMore>>

  • NEWSMore>>

  • Bow WOW; Graduation day is here

    Bow WOW; Graduation day is here

    Saturday, July 22 2017 12:37 PM EDT2017-07-22 16:37:22 GMT
    This is one of the therapy dogs to earn a diploma today at Memorial Hospital (Photo Source: WLOX News Now)This is one of the therapy dogs to earn a diploma today at Memorial Hospital (Photo Source: WLOX News Now)

    It's graduation day for therapy dogs and their handlers. A dozen pet partners donned caps and gowns for this graduation ceremony. The eleventh annual graduation exercise was at Guflport's Memorial Hospital.

    More >>

    It's graduation day for therapy dogs and their handlers. A dozen pet partners donned caps and gowns for this graduation ceremony. The eleventh annual graduation exercise was at Guflport's Memorial Hospital.

    More >>
  • 'Home Alone' dad John Heard dies at 72

    'Home Alone' dad John Heard dies at 72

    Saturday, July 22 2017 10:26 AM EDT2017-07-22 14:26:16 GMT
    Saturday, July 22 2017 11:22 AM EDT2017-07-22 15:22:00 GMT

    John Heard appeared in numerous movies and television shows throughout a lengthy acting career, but it was his role as the father of Macauley Culkin's character in two "Home Alone" films that gained him notoriety.

    More >>

    John Heard appeared in numerous movies and television shows throughout a lengthy acting career, but it was his role as the father of Macauley Culkin's character in two "Home Alone" films that gained him notoriety.

    More >>
  • Two wrecks, one critical injury on I-110

    Two wrecks, one critical injury on I-110

    Saturday, July 22 2017 11:07 AM EDT2017-07-22 15:07:45 GMT
    (Photo: file)(Photo: file)

    One driver was in critical condition after a series of accidents Saturday morning on I-110. That driver was reportedly unable to stop or swerve around an accident scene. He slammed into a car on the southbound side of I-110. The damage was so severe, he had to be cut out of the car by first responders.

    More >>

    One driver was in critical condition after a series of accidents Saturday morning on I-110. That driver was reportedly unable to stop or swerve around an accident scene. He slammed into a car on the southbound side of I-110. The damage was so severe, he had to be cut out of the car by first responders.

    More >>
  • Trending StoriesTrending StoriesMore>>

  • 'Home Alone' dad John Heard dies at 72

    'Home Alone' dad John Heard dies at 72

    Saturday, July 22 2017 10:26 AM EDT2017-07-22 14:26:16 GMT
    Saturday, July 22 2017 11:22 AM EDT2017-07-22 15:22:00 GMT

    John Heard appeared in numerous movies and television shows throughout a lengthy acting career, but it was his role as the father of Macauley Culkin's character in two "Home Alone" films that gained him notoriety.

    More >>

    John Heard appeared in numerous movies and television shows throughout a lengthy acting career, but it was his role as the father of Macauley Culkin's character in two "Home Alone" films that gained him notoriety.

    More >>
  • GRAPHIC VIDEO: Teens mock drowning man

    GRAPHIC VIDEO: Teens mock drowning man

    Thursday, July 20 2017 9:14 PM EDT2017-07-21 01:14:47 GMT
    Thursday, July 20 2017 9:39 PM EDT2017-07-21 01:39:28 GMT

    Police say no laws were violated by five teens who made a video of a drowning man and posted it to social media. 

    More >>

    Police say no laws were violated by five teens who made a video of a drowning man and posted it to social media. 

    More >>
  • Firefighters from five counties battle huge fire in Granite Falls

    Firefighters from five counties battle huge fire in Granite Falls

    Saturday, July 22 2017 12:08 PM EDT2017-07-22 16:08:40 GMT

    The fire broke out at the Old Shuford Mill on Falls Avenue in Granite Falls, right across the street from the Granite Falls Police Department.

    More >>

    The fire broke out at the Old Shuford Mill on Falls Avenue in Granite Falls, right across the street from the Granite Falls Police Department.

    More >>
Powered by Frankly