Moss Point leaders train for better customer service - WLOX.com - The News for South Mississippi

Moss Point leaders train for better customer service

MOSS POINT, MS (WLOX) -

By Patrice Clark – bio | email

MOSS POINT, MS (WLOX) – Moss Point's department heads are participating in training classes to help them better serve citizens. Mayor Aniece Liddell said she wants to improve communication between employees and the community. The mayor hopes this training will result in a more productive city. 

"We cannot continue to do the same thing we have been doing, it has not worked," Mayor Aniece Liddell said.

That's why she's hired Continuing Education Production, Inc. to coach local leaders on how move the city in the right direction. 

"I think my people are doing the job, but they are not communicating," Mayor Liddell said. 

Monday's training class is about time management and prioritization. Public Works Director Chan Burns agrees time is key when you are dealing with complaints about water leaks and sewage spills. 

"When people call up they want to have their problem addressed immediately instead of waiting three of four months," Burns said. "By classes such as this, this will help us evaluate each one and try addressing the public needs more efficiently." 

Police Chief Sheila Smallman is also learning quite a few helpful tips. She said her main goal is for citizens to trust law enforcement to protect and serve the community. 

"The biggest complaint that I have heard, since I have been here, has been either the way someone behind the desk talks to someone or even an officer's response to someone out on the street," Chief Smallman said. "I am trying to rekindle the communication between the community and department." 

Each one of the supervisors said they expect this training program to ultimately promote positive change for the city. The mayor said the training sessions are only open to the Board of Aldermen and department heads. She would like to expand the program for all employees next year.  

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