Companies offer options for customers affected by shutdown

C Spire, AT&T and TMobile are offering multiple payment options to those who qualify

Companies offer options for customers affected by shutdown

(WLOX) - Federal employees and contractors currently out of work due to the shutdown won’t have to worry about losing their phone or Internet service.

C Spire has now joined AT&T and T-Mobile in offering flexible payment options to customers affected by the shutdown.

"With bills due this month, we know many families are struggling to honor all of their obligations and we’re here to help them at this time," said C Spire President Stephen Bye.

Bye said the company will adjust late fees, provide extensions and work with wireless and home services customers on revised payment schedules.

“We appreciate the service and sacrifice that federal employees make every day for our country and want to make sure that they stay connected during this time,” Bye said.

Wireless and home services customers impacted by the shutdown can contact a customer service representative at cspire.com, in all company retail stores or via phone at 1-855-CSPIRE4 or 1-855-GET100X to make pay arrangements or request extensions and waiver of late fees.

“Just because the government shut down doesn’t mean that your phone, TV, and the Internet should stop working, too,” AT&T said in a press release.

As long as the shutdown is in effect, AT&T's customer service team will waive late fees, provide extensions, and coordinate on payment schedules.

DirectTV customers are also eligible to take advantage of the flexible payment options. Business and FirstNet customers should direct inquiries to their AT&T billing contact which can be located on the account statement.

T-Mobile said they will also be providing assistance to those dealing with paycheck impacts during the closure by allowing customers to spread their payments out over time or opt to defer them.

“This will ensure their wireless service remains available during the closure and that they can stay connected during a critical time,” T-Mobile stated.

Customers are urged to contact their service provider for more details. T-Mobile’s Customer Care hotline is 611 from a T-Mobile device or 1-877-746-0909 from any phone. AT&T is urging their customers, including DirecTV customers, to find more details online: https://soc.att.com/2D1b6zs

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